Frequently Asked Questions

Q. How does the site work?

A. You can browse the site or use our search engine to find your desired products. You can then add them to your shopping cart and click on place order. You let us know your address, select a delivery time – and you are done.

Q. How can I contact you?

A. You can always call +8801706 445 888  or mail us at [email protected]

Q. How long do the deliveries take?

A. Within 23-36 Hr.

Q. What are your delivery hours?

A. We deliver from 8 am to 10 pm every day. You can choose from available slots to find something that is convenient to you.

Q. How do I know when my order is here?

A. One of our representative will call you as soon as they are at your house to let you know about your delivery.

Q. How do I pay?

A. We accept cash on delivery and we also have Online Credit Card and Online Bkash service.

Q. Do you serve my area?

A. We are currently serving all of Dhaka city.

Q. My order is wrong. What do I do?

A. Please Immediately call +8801706 445 888 and let us know the problem.

Q. What happens during a hartal?

A. We work during hartals. That’s how dedicated we are.

Q. How do you deliver?

A. We use our own logistic support. Our goal is to deliver the fishes to your place on time.

Q. What is your policy on refunds?

A. If you have any doubt about the fish quality, don’t worry!!! you can return instantly to our delivery person.

Q. What about quality?

A. We try our best to source the best quality fishes for you but if you are dissatisfied, you can always send them back with the delivery person.

Q. How are you sourcing your products?

A. We have deals directly the fisher man. We only sell nodir mach, deshi mach, haworer mach, sagorer mach.a

Q. Should I tip the delivery representative?

A. Tips are not required. But our delivery team members appreciate recognition for their hard work. Delivery representatives keep the entire tip amount.

Q.  Can I order over the phone?

A. Absolutely. Anytime 24/7 Our hotline is +8801706 445 888.